Is it complicated to set up?
No. You pick a template, connect your domain and add your products from the admin: your store is live within minutes. If you prefer, our team loads your catalogue for you.
Do I need a developer or technical skills?
No. No code, no hosting to manage, no plugins to install. Products, prices, colours, copy, delivery fees and SEO are edited from the admin. Updates, security and backups are handled by us.
What happens if I run into a problem?
You write to our team by e-mail and a person replies on business days, with priority on Pro and White label plans. The platform is monitored and backed up daily: if something breaks on the technical side, we fix it, not you.
Can I keep my domain name?
Yes. You point your domain to your store and a subdomain to your admin; we guide you step by step. If you don't have one, we register one for you.
I already sell on Instagram and WhatsApp, why a website?
Because your customers always ask the same questions before buying. On a store they get the answer before asking and order on one screen. WhatsApp stays for the customer relationship, not for taking orders.
Can I move my existing store?
Yes. Migration from WooCommerce, Shopify or Youcan is included: products, categories, images and descriptions. Your old store stays online until the switch.
Does my team need training?
Very little. Your agents get a list of orders and a call button; SMS, stock, statuses and Meta events happen on their own. An agent is up and running in one morning, and we handle the onboarding.
How do I get paid?
Your customers pay on delivery and your carrier pays the collected amounts to you under your contract with them. PolaShop never touches your money and takes no commission: the admin shows what was delivered, collected and still to be received.
Can I cancel anytime?
Yes. After the first month there is no commitment. You leave with a full export of your data, and your domain stays yours.
Is my data safe?
Each store has its own database, isolated from the others, with daily backups. Your orders, customers and numbers stay yours: we don't use them, and you can export them or request their deletion at any time.
Which countries?
Tunisia first: dinar, 8-digit numbers, governorates, local carriers. Currency, dialling code and phone format are configured per store for Morocco and Algeria.